Shipping Policy

Thank you for shopping with Offline Humans! 💗 We’re a small team, and every order is packed with care. Please review our shipping information below before placing your order.

Processing Times

Orders are typically processed and prepared for shipment within 2–5 business days. Business days do not include weekends or holidays.

During new product launches, restocks, sales, holidays, or periods of high order volume, processing may take a little longer. We appreciate your patience while our team gets your order ready!

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated at checkout based on your order and destination.

Any delivery estimates shown at checkout begin after your order has been processed and picked up by the shipping carrier. Delivery dates are estimates and are not guaranteed unless specifically stated by the carrier.

Once a package has been handed over to the shipping carrier, transit times and delays are outside of Offline Humans’ direct control.

Free Shipping

When available, free shipping promotions apply only to qualifying orders and destinations. The minimum purchase amount and other requirements will be displayed on our website or at checkout.

The qualifying order amount is calculated after discounts and before any applicable taxes.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If tracking shows that your package is still in transit, we recommend allowing the carrier additional time to complete delivery, particularly during holidays, severe weather, or other carrier delays.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your purchase.

Offline Humans is not responsible for delays, failed deliveries, or packages returned due to an incorrect or incomplete address provided at checkout.

If you notice an error in your address, please contact us as soon as possible. We’ll do our best to make the change before your order ships, but we cannot guarantee that an address can be changed once an order has been processed.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to have the package resent.

Lost, Stolen, or Missing Packages

If your tracking information shows your package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with the shipping carrier.

Occasionally, carriers may mark a package as delivered shortly before it actually arrives, so we recommend allowing 1–2 business days after the delivery scan.

If your package still cannot be located, please contact us and we’ll do our best to help you determine the next steps.

Offline Humans is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided at checkout. However, we always want to help where we reasonably can.

Packages Lost in Transit

If your tracking has stopped updating for an extended period or your package appears to have been lost while in transit, please contact us so we can review the shipment and assist with the appropriate next steps.

Please do not hesitate to reach out—we want your Offline Humans order to make it to you safely!

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery and include your order number and clear photos of the damaged item and packaging.

We’ll review the situation and work with you on an appropriate resolution.

International Orders

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside of Offline Humans’ control.

Questions?

If you have any questions about your order or shipment, please contact our customer support team with your order number so we can assist you as quickly as possible.

Thank you for supporting Offline Humans and allowing us to be a small part of your offline moments. 💗